Questions regarding this statement or our practices should be directed to the StartTV.com Privacy Coordinator by email at [email protected]. You may also send inquiries by mail to:
You may also call our toll free number: 1-833-367-6388
We may collect the following categories of personal information about you, including currently and in the preceding 12 months:
Without this information, we are not able to provide you with all requested Services.
We collect your personal information either directly or automatically when you:
We use these categories of personal information to provide our Services and for the other purposes outlined below. Specifically, we may use your information to:
We may disclose these categories of personal information, including currently and in the preceding 12 months, to the following third parties and for the following business purposes:
We may use and disclose sensitive personal information for a subset of these purposes. For example, we may use sensitive personal information to provide you products or services you have requested.
We do not sell your personal information for money. However, some of our websites and online Services may use standard analytics and advertising tools that enable our analytics and marketing partners to collect Internet or other electronic network activity information, including to serve you advertisements that are relevant to you based on your activity across our services and other sites (“targeted advertising”), both over the past 12 months and currently. However, our practices may vary for different jurisdictions and by Service.
On relevant online Services, StartTV offers choices to opt-out of sharing for targeted advertising that can be accessed via the Service, such as through the footer of relevant websites, as described further below. StartTV honors these choices for residents of jurisdictions in which consumers have a right to opt-out of sale or sharing. We do not knowingly sell or share the personal information of consumers under 16 without consent.
We reserve the right to cooperate with government and law enforcement agencies engaged in investigations of activities that are, or are believed to be, illegal. Further, we may share your Personally Identifiable Information with such agencies if we believe that a crime or any act that endangers the health and safety of others may have been or may be committed. We may also share your Personally Identifiable Information in response to an appropriate subpoena.
We keep your personal information for as long as needed or permitted for the purpose(s) described in this policy and consistent with applicable law. In addition, we might keep the information for longer based on criteria such as any legal requirements to retain your personal information in light of compliance obligations or the duration of your use of our website and receipt of our services.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
Depending on where you live, you may have certain rights, including:
These rights are not absolute and are subject to limitations, such as when we are retaining personal information to comply with our legal obligations. You will not be discriminated against as a result of your choice to exercise these rights, although some account and personalization functionality may be lost when you exercise certain rights. We do not process sensitive personal information for purposes for which you have a right to limit under the California Consumer Privacy Act, and we do not knowingly share personal information with third parties for their direct marketing purposes without your consent.
You or your authorized agent may exercise your access, deletion, and correction rights by using one of the following options:
We may ask you to provide information that will enable us to verify your identity in order to comply with your request. We will attempt to do so based on your account information (where applicable) and the information you provide when submitting the request. However, there may be instances where we will require additional information from you in order to verify your identity.
You may designate an authorized agent to make a request on your behalf. We may request that you provide your authorized agent with signed, written permission demonstrating that they have been authorized by you to act on your behalf.
If you live in a jurisdiction where you have the right to appeal any denials of your requests, you may file your appeal using the above mechanisms.